Delivery, Refund, Return & Cancellation Policy

1. Overview

INTERACT Solutions ("we", "our", "us") offers two categories of paid products through interactpak.com:

• B2B Services — international trading, buying house, customs & logistics, experiential marketing, heavy-machinery rental, and contracting/fit-out work, supplied under individually-signed service agreements or purchase orders.
• Software Subscriptions — paid "Pro" tiers of our productized apps (Interact Pro, LeathX, FleetOps, ChemOps, Bulk Sale, Rewards OS), billed monthly or annually through the website or our mobile apps.

All prices on interactpak.com are quoted and charged in Pakistani Rupees (PKR). Cross-border invoices for our UAE, Türkiye, and Russia entities are issued separately under their local currency and are not processed through the Bank Alfalah merchant gateway.

2. Delivery Policy

Digital products (app subscriptions, license keys, cloud accounts). Access is provisioned automatically and is delivered to your registered email and/or in-app account immediately on successful payment confirmation from our acquiring bank. Typical delivery time: under 5 minutes. In rare cases of processor delay, delivery may take up to 24 hours.

Service engagements (trade, marketing, contracting, equipment rental). Each engagement is delivered per the milestones, schedule, and acceptance criteria recorded in the signed quotation, purchase order, or service agreement. Estimated delivery windows are stated in the quotation before payment. We will keep the customer informed of any change in schedule and provide tracking or progress updates as applicable.

Physical goods. interactpak.com is not a direct-to-consumer goods marketplace. Where physical samples or project materials are involved, dispatch is arranged under the signed engagement and tracked via the relevant courier (TCS/Leopards/M&P/DHL) — tracking numbers are provided by email within 2 working days of dispatch.

3. Refund Policy

Software subscriptions — 7-day money-back guarantee. First-time buyers of any paid app subscription may request a full refund within 7 calendar days of purchase, no questions asked. After 7 days, refunds are pro-rated to the unused portion of the current billing period. Subscriptions purchased through Google Play or Apple App Store are governed by the respective platform's refund process; we will assist with the request but cannot directly process those refunds.

Service engagements. Refundability is governed by the signed quotation. Where work has not commenced, a full refund (less payment-gateway charges of up to 3%) is issued. Where work has commenced, refunds are limited to the unutilised portion of the advance, after deducting verified costs already incurred (materials, third-party bookings, travel). Disputes are resolved per Section 6 below.

Refund channel and timeline. Approved refunds are returned to the original payment instrument (the card or account that was charged). Bank-card refunds typically reflect within 5–10 working days from approval; bank-transfer refunds within 2–4 working days.

To request a refund, email accounts@interactpak.com with your order/invoice reference and the reason for the request. We acknowledge every refund request within 1 working day and resolve the majority within 3 working days.

4. Return Policy

Software subscriptions and digital products cannot be physically returned — for those, please refer to the Refund Policy above.

For any physical sample or project material supplied under a service engagement, returns are accepted only where the goods are damaged in transit, materially defective, or do not match the agreed specification. Eligible returns must be reported within 48 hours of delivery (with photo evidence) to accounts@interactpak.com. Approved returns are picked up at our cost; replacements or refunds follow within 7 working days of pickup.

5. Cancellation Policy

Subscription cancellations. You may cancel a paid subscription at any time through the in-app subscription management screen or by emailing accounts@interactpak.com. Cancellation stops the next renewal — access to the paid tier remains active until the end of the period already paid for. There are no cancellation fees.

Service engagements. Engagements may be cancelled by either party with written notice. The refund applied on cancellation follows the rules in Section 3 above. Cancellations after a milestone has been delivered and accepted do not entitle the customer to a refund for that milestone.

6. Dispute Resolution

If you believe a payment was processed in error, was unauthorised, or you cannot resolve a refund/return request through the channels above, please contact us in writing within 30 days of the transaction:

INTERACT Solutions
Flat 8, Block 39A, KCHSU, Shaheed-e-Millat, Karachi, Pakistan
Email: accounts@interactpak.com
Phone: +92 300 2020179

We commit to acknowledging written disputes within 1 working day and proposing a resolution within 7 working days. Unresolved disputes are governed by the laws of the Islamic Republic of Pakistan and subject to the exclusive jurisdiction of the courts of Karachi.

7. Currency, Taxes and Bank Charges

All charges processed through interactpak.com's payment gateway are billed in Pakistani Rupees (PKR). Where applicable, 16% Sindh Sales Tax on Services (SSTOS) or 5% Federal Excise Duty is added to invoices and shown as a separate line item. Foreign-card transactions may incur additional currency conversion charges levied by the customer's card issuer — these are not refundable as part of our refund process.

8. Changes to this Policy

We may update this policy from time to time. Material changes will be communicated to active customers by email and reflected on this page with a revised "Last updated" date at the top. Continued use of our services after a change constitutes acceptance of the updated policy.